Are you still a brick and mortar grocery shop owner? Are you paranoid about what is coming in the future now that there is a heavy reliance on the internet for everything? Are you looking for opportunities to scale your grocery business? Agree or not, in this Tech Savvy world mobile apps are the tickets to convenience.
An On-Demand Grocery Mobile App can be a solution to all your woes. Now, you must be wondering about the feasibility of Grocery App Development and if it’s worth it. Welcome aboard! We’ll walk you through the advantages of grocery store app development.
Statista clearly states the increasing scenario of apps for grocery shopping. The online sales generated about 23.9 billion U.S. dollars in 2018, and it is expected the sales will reach 59 billion U.S. dollars by 2023.
What is the Need for On-Demand Grocery Mobile Apps?
You are a grocery chain that sells A-Z of grocery products. Your customers line up for checkout and payment during rush hours. This waiting time spoils customer experience and you know you can do better.
A few customers might even lose their temper, or leave without a purchase when they see your supermarket crowded.
What is the solution to this issue?
You can consider grocery app development for your business. This will lessen the volume of buyers at your store, while still allowing you to make new customers. Grocery mobile app development is a hot trend that shows no signs of slowing down.
Types of Grocery Delivery Models
There are various kinds of grocery mobile applications. Choose the one that would help your business the most:
- Grocery chains – Grocery chains such as Walmart have their own on-request delivery platform for smaller-scale orders which can be dispatched seamlessly through a mobile app.
- Aggregators – These grocery mobile apps list the various supermarkets in your neighbourhood. Then, you can choose one where you want to place your order. The app takes you through the payments process and confirms your order once it reaches the supermarket. You can then expect your grocery to reach at your doorstep anytime. In this case, the obligation to deliver the grocery lies at the hands of the supermarket and not the mediating platform.
- Marketplace – A marketplace app might belong to a supermarket owner who owns a commercial center. Besides that, they also own a network of conveyance workforce to deliver grocery to customers through a retail mobility arrangement. In the case of marketplace apps, it is critical to know whether customer demand for a particular grocery can be fulfilled within the stipulated time.
- Grocery delivery – A business model such as Big Basket in India or Instacart can be a good example of a grocery delivery mobile app. The platform offers same-day delivery, 99.3% on-time conveyance, 99.5% request fill rate, and a no-inquiry client merchandise exchange. Developing a similar app might work for a startup in the grocery delivery space.
- Single store – In the case of a single store mobile app, the store owner needs proprietor commissions for his branded app, deals with the logistics, app updates, and payments.
- Grocery list app – This genre of apps let you build your grocery list smartly. They issue reminders to you, track your expenses each month, and do so much more to digitize the grocery shopping experience.
The key to successful grocery app development is to first pick the best fit out of all available models. The general food and beverage industry in the US is one of the most underpenetrated markets.
Business Model – Flow of On-demand Grocery Delivery App
Features of On-demand Grocery Delivery Apps
User Panel Features
User Registration/ Login
The most significant part of an application where users need to login via their email id or contact number. These days, users prefer to have an option of login through social media accounts such as Facebook.
After login into the app, users need to create their profile by adding the required personal information such as name, residential address, age, etc. They can edit the details whenever required. Accessing users’ personal data, grocery business owners can send them the most relevant push notifications.
Browse & Search Products
It allows users to select a preferred product from all the categories of grocery items that are listed in the app with description. Shoppers can choose their preferred products by applying different filters, sorting, and search criteria.
Add to Cart
Enable customers with an option of Add to Cart. Allow them to add the items of their choice and buy it later.
Customers can check and manage the products they intended to buy before making the payment. Using this feature, users can ensure that nothing has been left behind or added extra into the list.
Multiple Payment Options
All the payment options should be integrated into the app such as Debit Card, Credit, Card, Online Payment, Net Banking, Cash on Delivery, etc. Buyers should have the flexibility to make a payment in a convenient and reliable way.
Allow users to pay online by integrating secured Payment Gateway in your on-demand grocery delivery app. There are distinctive payment gateways available in the market such as PayPal, Apple Pay, Stripe, Braintree, and more. Enable customers to make payment in a hassle-free manner.
The feature permits customers to schedule a specific time duration for receiving the orders or deliveries as per their convenience.
Order & Delivery Tracking
With the help of Google Positioning System (GPS), grocery businesses can allow shoppers to track the real-time status of their placed orders and driver’s location. Integrating Google Map feature, you can increase the trustworthiness of your business in many folds.
Leverage this feature for placing the order in a very convenient way. Buyers can access the order history anytime and place the same order whenever required.
Customer Loyalty Program
Create a discounts and offers zone for buyers where customers can view the latest deals. Also, provide appropriate rewards to loyal purchasers to engage them for the long term.
Keep the users updated about your latest products or service offerings, discounts/offers/rewards, and new app features by sending Push Notifications to the users.
Customers reviews and ratings help flourish your app better. Collect users experiences about your app, it helps you improve your mobile app, provide better services, and plan stronger strategies for further growth.
Provide 24*7 customer support by choosing the right communication product. You can consider phone, email, and online chat options to respond to customer queries and concerns.
Admin Panel Features
An intuitive dashboard allows the admin to track all orders received from the customers, manage various business activities, and provide services on the go and swiftly.
After receiving a confirmation about an order, the store manager can assign the order to the respective delivery person to deliver the grocery products at the mentioned date, time and place.
Manage huge stock of inventory using this feature. Track the real-time status of product inventory and manage all the orders efficiently. Admin can get better insights about whether the product is in-stock or out of stock. If the product is not available, business owners can take the required decisions.
Admin has the right to add products in bulk from the app backend. As per the availability of the items, the admin user can enable or disable the product. Also, the app allows to remove any team whenever required.
Admin can view and communicate with all users of the application. Moreover, the business owner has the right to add or remove any users from the admin panel.
The feature allows admin to manage and view all the transactions occurred in the applications. Also, admin can manage tax and commission related data in the grocery app.
Real-time analytics tracks loyal customers and extracts the important data that help businesses to define a strategy and plan on how to boost the user experience. Admin can see the most successful discounts and offers that customers have highly consumed by the buyers and accelerate their business growth.
Delivery Panel Features
Delivery Request Notification
Once the buyer confirms the order, the vendor will receive the request for grocery deliveries along with the order number and required details such as a delivery address, contact number, etc.
Accept/Reject the Delivery Request
The delivery person can accept or reject the request if the location of a buyer is too far and it does not fall within the specified distance of free delivery.
Customer Location Tracking
Integrating Geo-Location services, the vendor can assist the delivery person to track the buyers’ location easily. There is a varied option available for location tracking such as GPS, Apple Map, Google Map, etc. The vendor can integrate any one of these to leverage this feature.
In-app Calling or Chatting
The delivery person can communicate with buyers through voice call or chat using the grocery app only.
Store manager receives a notification about the delivered order along with order number.
How much Does It Cost to Develop An On-demand Grocery Delivery App?
The cost of on-demand grocery delivery app development depends on varied aspects such as business model, type of app (simple, complex & large scale), number of features and functionality, pricing model, platforms, the development team, and more.
If you are planning to create an on-demand grocery delivery app, this post will help define the essential features that you have considered. Archisys has detailed insights about developing on-demand mobile applications for varied industries and different purposes. Stay ahead in the cut-throat competition by leveraging our more than a decade long experience. Let’s work together to bring your app idea to life by developing a robust grocery delivery app.
All of the above points say that you need to Create a supermarket app with assistance from expert mobile and web app developers. Archisys is a reliable grocery app development company. We know what drives customer expectations in this space and have already done and delivered grocery mobile apps.
Grocery app development demands a holistic understanding of the idea and the objective of the business. Our expert professionals take good care that you achieve goals and maximize ROI from your grocery mobile app development.
We are ready to create your ground-breaking supermarket app.